Product Delivery Policy

Shipping Method

Our Sole Proprietorship «Braaaap Goat» (e-shop: www.braaaapgoat.com ) cooperates with courier services (ELTA – courier) in order to ensure the safe and fast shipment of the products.

The products are sent to the address indicated by the Customer when submitting the order, accompanied by the sales receipt and the shipping note. The address stated by the Customer must be real and valid. The Customer is responsible for the correctness of the provided shipping and delivery information of the order and their contact details.

In the event of a change of address or absence from the stated address, the Customer must inform us in a timely manner, otherwise the Customer will bear the additional cost of transportation.

Shipment Costs

Shipping costs are not included in the price of the products and are borne by the buyer.

By placing the products in the shopping cart, you can also see the shipping cost corresponding to your order. In this way, you are informed about the exact cost of each shipment before submitting your final order.

For deliveries within Greece: the transport cost is not fixed, it starts at three (3) euros but varies depending on your address, the volume of your order and its weight.

For deliveries outside Greece: the transport cost is not fixed, it starts at four (4) euros but varies depending on your address, the volume of your order and its weight.

The above prices include Value Added Tax (VAT).

Delivery is free throughout Greece for orders over 100 euros.

The total cost including shipping costs is confirmed during the “Checkout” stage.

You can only pay by credit or debit cards through our e-shop. You cannot pay by cash on delivery. Furthermore, you cannot purchase the goods from the headquarters of our store.

Orders are not picked up from our store headquarters.

Delivery time of the products from us to the courier companies

The delivery of the products to courier companies (ELTA – courier) takes place on the same day, if the order is placed before 14:00, as long as they are immediately available, otherwise no later than the next working day.

In the event that the product is not immediately available, the order remains pending and we will contact you about the expected time of product availability, replacement or cancellation of the order.

We are responsible for the time of delivery of the goods to the courier/post office, but not for the time of its final delivery by the courier/post office to the consumer, which responsibility rests exclusively with the courier/post office.

Delivery time of the products by courier companies (ELTA – courier) to you

Within Greece: your order is delivered within seven (7) working days, as long as the products are immediately available.

Outside Greece: your order is delivered within ten (10) working days, as long as the products are immediately available.

If an order includes products with different delivery times, the delivery time for the entire order is based on the longer delivery time.

Saturdays, Sundays, holidays and days of strike actions are not included in the delivery time.

Please be advised that shipping may take longer during peak periods or in the event of bad weather or force majeure. We are not responsible for delivery delays beyond our control.

In the event that the product you ordered is not ready for delivery or there is an unexpected lack of availability of a product after your order, we will inform you immediately in order to agree a new delivery date or to send you another available product or to cancel your order and refund your money without interest within a reasonable time.

For more information please contact our Sole Proprietorship “Braaaap Goat”, which is based in Athens Attica, Greece, postal address: Filopappou Square 1 P.K. 11741, Tax Identification Number: 1522017765, A΄ Athens, e-mail address: info@braaaapgoat.com , e-shop customer service telephone line: +30 6955807315.